6win Frequently Asked Questions
General Questions
What is 6win?
6win is a premier online gaming platform licensed by PAGCOR, offering casino games, slots, fishing games, and more to Filipino players. We provide a secure and entertaining gaming experience with 24/7 support.
6win is a premier online gaming platform licensed by PAGCOR, offering casino games, slots, fishing games, and more to Filipino players. We provide a secure and entertaining gaming experience with 24/7 support.
Is 6win legal in the Philippines?
Yes, 6win operates under a valid PAGCOR license, making it completely legal for Filipino players 21 years and older. We follow all regulations and ensure fair gaming practices.
Yes, 6win operates under a valid PAGCOR license, making it completely legal for Filipino players 21 years and older. We follow all regulations and ensure fair gaming practices.
How secure is 6win?
We use 256-bit SSL encryption to protect all transactions and personal information. Our games use certified random number generators, and we're regularly audited for fairness.
We use 256-bit SSL encryption to protect all transactions and personal information. Our games use certified random number generators, and we're regularly audited for fairness.
Can I play from other countries?
6win is specifically licensed for the Philippine market. Players must be physically located in the Philippines to play our games.
6win is specifically licensed for the Philippine market. Players must be physically located in the Philippines to play our games.
Account and Registration
How do I create a 6win account?
Click the Register button, fill in your details (mobile number, email, password), verify your contact information, and provide valid ID for age verification. The process takes just a few minutes.
Click the Register button, fill in your details (mobile number, email, password), verify your contact information, and provide valid ID for age verification. The process takes just a few minutes.
What documents do I need for verification?
You need a valid government-issued ID (UMID, Driver's License, Passport, etc.) and proof of address. This ensures account security and compliance with regulations.
You need a valid government-issued ID (UMID, Driver's License, Passport, etc.) and proof of address. This ensures account security and compliance with regulations.
I forgot my password. What should I do?
Click "Forgot Password" on the login page, enter your registered email or mobile number, and follow the instructions to reset your password. Contact support if you need assistance.
Click "Forgot Password" on the login page, enter your registered email or mobile number, and follow the instructions to reset your password. Contact support if you need assistance.
Can I have multiple accounts?
No, each person is allowed only one 6win account. Multiple accounts violate our terms of service and may result in account suspension.
No, each person is allowed only one 6win account. Multiple accounts violate our terms of service and may result in account suspension.
Deposits and Withdrawals
What payment methods does 6win accept?
We accept GCash, PayMaya, major bank transfers (BPI, BDO, Metrobank, UnionBank), over-the-counter payments (7-Eleven, M Lhuillier), and cryptocurrencies (Bitcoin, Ethereum, USDT).
We accept GCash, PayMaya, major bank transfers (BPI, BDO, Metrobank, UnionBank), over-the-counter payments (7-Eleven, M Lhuillier), and cryptocurrencies (Bitcoin, Ethereum, USDT).
What is the minimum deposit amount?
The minimum deposit is ₱100 across all payment methods. Some promotions may have higher minimum deposit requirements.
The minimum deposit is ₱100 across all payment methods. Some promotions may have higher minimum deposit requirements.
How long do withdrawals take?
E-wallet withdrawals process within 5-15 minutes, bank transfers take 1-3 hours during banking hours, and crypto withdrawals complete within 30 minutes after blockchain confirmation.
E-wallet withdrawals process within 5-15 minutes, bank transfers take 1-3 hours during banking hours, and crypto withdrawals complete within 30 minutes after blockchain confirmation.
Are there any fees for deposits or withdrawals?
6win doesn't charge fees for deposits or withdrawals. However, your payment provider may apply their standard fees.
6win doesn't charge fees for deposits or withdrawals. However, your payment provider may apply their standard fees.
Games and Gameplay
What games are available at 6win?
We offer fishing games, slot games, live casino games (Baccarat, Roulette, Blackjack), card games, and specialty games. Popular titles include Mega Ace, Super Bingo, and Ocean King Jackpot.
We offer fishing games, slot games, live casino games (Baccarat, Roulette, Blackjack), card games, and specialty games. Popular titles include Mega Ace, Super Bingo, and Ocean King Jackpot.
What is RTP?
RTP (Return to Player) is the percentage of wagered money that a game pays back to players over time. Higher RTP means better winning chances. Check our RTP analysis page for detailed information.
RTP (Return to Player) is the percentage of wagered money that a game pays back to players over time. Higher RTP means better winning chances. Check our RTP analysis page for detailed information.
Can I play on mobile devices?
Yes! 6win is fully optimized for mobile play. You can access games through your mobile browser or download our dedicated 6win app for Android and iOS devices.
Yes! 6win is fully optimized for mobile play. You can access games through your mobile browser or download our dedicated 6win app for Android and iOS devices.
Can I try games for free?
Many of our slot games offer demo mode where you can play with virtual credits. This allows you to learn the game mechanics before playing with real money.
Many of our slot games offer demo mode where you can play with virtual credits. This allows you to learn the game mechanics before playing with real money.
Bonuses and Promotions
What is the welcome bonus?
New players receive a 100% match bonus up to ₱5,000 on their first deposit. The bonus comes with 20x wagering requirements for slot games.
New players receive a 100% match bonus up to ₱5,000 on their first deposit. The bonus comes with 20x wagering requirements for slot games.
Are there daily promotions?
Yes, we offer daily reload bonuses (20%), weekly cashback (5%), and special promotions. Check our promotions page for current offers.
Yes, we offer daily reload bonuses (20%), weekly cashback (5%), and special promotions. Check our promotions page for current offers.
How does the VIP program work?
Our VIP program has multiple tiers based on your monthly wagering. Benefits include higher withdrawal limits, exclusive bonuses, personal account manager, and faster withdrawals.
Our VIP program has multiple tiers based on your monthly wagering. Benefits include higher withdrawal limits, exclusive bonuses, personal account manager, and faster withdrawals.
What are wagering requirements?
Wagering requirements determine how many times you need to bet the bonus amount before you can withdraw winnings. Requirements vary by game type and promotion.
Wagering requirements determine how many times you need to bet the bonus amount before you can withdraw winnings. Requirements vary by game type and promotion.
Technical Issues
What if my game crashes during play?
Don't worry! All game sessions are automatically saved. Your bets and any winnings are secure. Simply log back in to continue playing or contact support if issues persist.
Don't worry! All game sessions are automatically saved. Your bets and any winnings are secure. Simply log back in to continue playing or contact support if issues persist.
How do I download the 6win app?
Visit our website on your mobile device and click the download button. For Android, download the APK file. For iOS, add our website to your home screen as a Progressive Web App (PWA).
Visit our website on your mobile device and click the download button. For Android, download the APK file. For iOS, add our website to your home screen as a Progressive Web App (PWA).
My payment is pending. What should I do?
First, check if the amount was deducted from your account. If yes, wait 5-10 minutes for processing. If still pending, contact support with your transaction details.
First, check if the amount was deducted from your account. If yes, wait 5-10 minutes for processing. If still pending, contact support with your transaction details.
What browsers are supported?
We recommend using the latest versions of Chrome, Firefox, Safari, or Edge for the best experience. Mobile browsers are fully supported.
We recommend using the latest versions of Chrome, Firefox, Safari, or Edge for the best experience. Mobile browsers are fully supported.
Security and Fairness
How is my data protected?
We use industry-standard 256-bit SSL encryption for all data transmission. Your information is stored on secure servers and never shared with third parties without your consent.
We use industry-standard 256-bit SSL encryption for all data transmission. Your information is stored on secure servers and never shared with third parties without your consent.
Are games fair?
Absolutely! All games use certified Random Number Generators (RNG) tested by independent auditors. Game outcomes are completely random and cannot be manipulated.
Absolutely! All games use certified Random Number Generators (RNG) tested by independent auditors. Game outcomes are completely random and cannot be manipulated.
What about responsible gaming?
6win is committed to responsible gaming. We provide tools for setting deposit limits, session time limits, and self-exclusion. We also provide resources for problem gambling help.
6win is committed to responsible gaming. We provide tools for setting deposit limits, session time limits, and self-exclusion. We also provide resources for problem gambling help.
Can I set limits on my account?
Yes, you can set daily, weekly, and monthly deposit limits, loss limits, and session time limits in your account settings under "Responsible Gaming."
Yes, you can set daily, weekly, and monthly deposit limits, loss limits, and session time limits in your account settings under "Responsible Gaming."
Customer Support
How can I contact customer support?
You can reach us 24/7 via Live Chat on our website, email at [email protected], or phone during business hours. Live Chat provides the fastest response.
You can reach us 24/7 via Live Chat on our website, email at [email protected], or phone during business hours. Live Chat provides the fastest response.
What are the support hours?
Live Chat and email support are available 24/7. Phone support is available daily from 9 AM to 9 PM Philippine time.
Live Chat and email support are available 24/7. Phone support is available daily from 9 AM to 9 PM Philippine time.
What languages does support speak?
Our support team is fluent in English and Filipino. We can also assist in other major languages if needed.
Our support team is fluent in English and Filipino. We can also assist in other major languages if needed.
What if my question isn't answered here?
Feel free to contact our support team! We're happy to help with any questions or concerns you may have about playing at 6win.
Feel free to contact our support team! We're happy to help with any questions or concerns you may have about playing at 6win.
Still Have Questions?
Our customer support team is here to help you 24/7. Don't hesitate to reach out if you need any assistance.
Live Chat: Available 24/7 on our website
Email: [email protected]
Hotline: +63-917-6WIN-888
Viber: +63-917-6WIN-888